Covid-19 and how we are doing all we can to keep you safe
Thank you for choosing to come to Harrogate Lifestyle Apartments for your holiday.
Given uncertainty around Covid-19 and its impact on travel and holidays, we are including some additional information regarding this for you below in the hope it will be helpful. Please also refer to our full terms and conditions which are linked below for your reference:
Harrogate Lifestyle Apartments offer an opportunity to relax and recharge in 4* luxury. Our apartments provide an excellent central Harrogate base from which to explore the beautiful surroundings of Harrogate North Yorkshire.
As we look forward to hosting you for your holiday, we understand how important it is to keep you up to date on enhancements to our safety protocols. We would like to give you peace of mind that your well-being is our top priority.
We have updated our risk assessments to include specific evaluation of Covid-19 risk and all members of staff have completed training on our response to this. Our team members have been provided with personal protective equipment and will follow government guidelines for social distancing measures whilst carrying out their responsibilities. We are delighted to have been certified by VisitEngland for the “We’re Good to Go” industry standards which means our business has followed the government and industry Covid-19 guidelines, has Risk Assessments in place and is using certified processes to maintain cleanliness and social distancing.
Your health and your holiday
If anyone in your household or of any household joining for your holiday begins to develop symptoms of Coronavirus (Covid-19) 24 hours before your holiday, we request that you please contact us by email or telephone.
If anyone begins to exhibit symptoms of Covid-19 during your holiday, please contact us by telephone on 01423 568 820 as soon as possible to discuss next steps which will include making arrangements for all guests to return home as soon as possible.
Lockdown or other local area (tier) related travel restrictions
We would like to let you know that the consumer protection in our industry is robust and we fully abide by these regulations.
If a local or national lockdown comes into place for your dates and we are not allowed to host self-catering holidays for your booked dates or if a local or national lockdown make it illegal for you to travel to the property you have reserved, our contract would become “frustrated” and you would have your choice of a full refund, credit note or change of date for your booking (subject to availability).
Assuming that there is not a local or national lockdown in place preventing us from hosting and that it is legal for you to travel, we will host whichever part of your guest booking group are able to under the guidelines in place at your arrival date.
We operate under our normal cancellation terms if you are unable to take up your holiday because you or any member of your party is injured or becomes ill (including with Covid-19) or is required to quarantine, self-isolate, shield or stay home awaiting a test result (where this is a circumstance specific to your group and not a local area or national tier or lockdown regulation).
Determination of travel eligibility will be based on guidelines issued for the area of residency of the person booking the rental. If there are no lockdown or local area tier regulations requiring us to temporarily close our business, or making it illegal for the person who booked our apartments to travel, then any subsequent changes to your rental will be handled under the Harrogate Lifestyle Apartments terms and conditions.
We also operate under our normal cancellation terms if you are unable to take up your holiday because of circumstances, including but not limited to the following: a change in work or personal circumstances, a family emergency or bereavement, concerns about health and safety, or travel delays/disruptions. We will help in any way we can to support your travel insurance claim should such an unforeseen and unfortunate situation arise.
We strongly recommend that you take out a travel insurance policy that would cover you and the members of your party in the event that something unforeseen happens preventing you or any other member of your group from taking up your holiday.
Covid-19 is a known risk and there are a number of reasonably priced travel insurance policies available these days which provide cover for illness including Covid-19 or other unforeseen incidents impacting you or any member of your party which may cause you to cancel your holiday.
Check in and check out time and arrangements
Our check-in time has changed to **no earlier than 4pm** and our check-out time has changed to **no later than 10.30am.** Check-in and check-out times have been adjusted so that our staff have the necessary additional time to carry out the extended Covid-19 cleaning protocols to prepare the apartments between guest stays.
We request you adhere to these times which ensure that our staff have enough time to clean and sanitise the apartments whilst following the required social distancing guidelines. Keys are accessed by a key safe at the property.
Our usual high standards and cleaning processes have been expanded to include extra care being taken to sanitise areas that are frequently touched or handled, such as door handles, appliance handles, switches, kettles. toasters and key safes. We’ll be leaving cleaning products for you to use including sanitising gel in the entrance to the building. We will also leave cleaning products such as washing up liquid, dishwasher tablets, additional toilet paper and paper towels for your use.
If, during your stay, there is an exceptional reason why a member of our staff or trusted contractor may need to visit a property (for example to rectify an issue in the property), we will inform you with as much notice as possible and we will ensure any visitor wears a mask and adheres to all physical distancing rules.
As always, a professional laundry company washes our bed linen and towels to the highest standards in accordance with the latest virus-control procedures using a very hot wash.
We are retaining guest amenities in our properties for your use and enjoyment during your holiday. While we will be cleaning between stays to our high standards, it won’t be possible for us to sanitise some items such as soft furnishings, curtains and blinds (where available).
Please feel free to email or call (01423 568 820) if we can answer any questions regarding the above or if we can help in any way before your holiday.
Thank you again for choosing to come to Harrogate Lifestyle Apartments for your holiday.
The SafeTravels Stamp was created for travellers to recognise destinations and businesses around the world which have adopted the SafeTravels health and hygiene global standardised protocols.