Payment and Cancellation Policy
Subject to availability, we offer these types of booking/cancellation options through our website:
Disclaimer: Bookings made through any other website / travel agent will vary. We offer our guests the best rates when booking directly with us.
DEPOSIT: 100% to book (non-refundable).
CANCELLATION FEE: 100% of booking if no-show/cancelled at any time.
14 DAY FREE CANCELLATION WINDOW
DEPOSIT: The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival.
CANCELLATION FEE: FREE CANCELLATION 15 DAYS OR MORE BEFORE ARRIVAL.
THEREAFTER THE BOOKING IS NON REFUNDABLE
Book online through our website for the BEST RATES! You will not find our apartments cheaper elsewhere!
For Direct Bookings by phone/email/ online through the Harrogate Lifestyle Apartments website, the terms of payment/cancellation are stated on your booking confirmation email.
Booking via an On-Line search engine (for example Booking.com) the Cancellation Policy will be stated on the third party site and this will apply to your booking. This may differ to the HLA policy when booking direct.
Bookings made through any other website / travel agent will vary but you will always receive the best rates when you book directly with us.
Changes to a booking...
All requests for changes or extensions to a booking must be made in writing or you will be liable to pay us the full amount of the booking.
Changes; If you wish to change any detail of your confirmed booking we will do our best to make the change subject to availability and any applicable restrictions. Should you wish to
change the dates of your stay then this will be treated as a cancellation and the cancellation policy will apply (see clause
4 in our terms and conditions).
Should you wish to extend your stay please give us as much notice as possible
in order to facilitate your request. All extensions are subject to availability and rate change.
Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking.
HLA reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re-let and cancellation charges will apply.
Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds.