Frequently asked questions about visiting Harrogate and staying at Harrogate Lifestyle Apartments... 
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What measures have you put in place to keep me safe from Coronavirus? 
We would like to reassure all our guests that your safety and the safety of our staff is our highest priority and we have put new systems in place to do all we can to protect you from the virus. Please visit the Covid-19 page of our website for more information and latest updates. Thank you. 
Let us show you what a Covid Safe Self Check-In looks like at Harrogate Lifestyle Apartments... (Watch Video) 
If I need to cancel my booking due to coronavirus or travel restrictions will I be refunded for my stay? 
We are adhering to the Government Guidance regarding safety measures for our Guests and staff and have been certified as "We're Good To Go" by Visit Britain so we hope you choose to continue with your plans to stay at Harrogate Lifestyle Apartments. 
Unless we are unable to operate and forced to close, we are open for business. 
For the avoidance of doubt, should you not be able to travel due to Government Restrictions (LOCKDOWN) then we will move your booking to a future date. We will not be able to move your booking if you have tested positive for coronavirus. You will need to check with your travel insurance provider for cover in this circumstance. 
I have tested positive for covid-19 so cannot travel. Will I be refunded for my accommodation? 
Should you not be able to travel due to changes caused by coronavirus, such as testing positive for covid, this is out of our control and does not change our cancellation terms and conditions. 
You will need to check with your travel insurance provider for cover in this circumstance. 
If you are unsure of your booking cancellation policy, for direct bookings please check our confirmation email or for bookings via online agents ( / Expedia / etc) please contact them directly. 
What time is check-in and check-out? 
Check-in is from 4pm on the day of arrival. 
Check-out is by 10.30am on the day of departure. 
We offer the option to add an earlier check-in / later check-out to your booking when sending the arrival instructions for an extra charge.  
Do you charge VAT? 
The prices on our website include VAT. VAT becomes due when the payment is made. 
Are there any electric car charging points near the apartments? 
Yes. There are some charging points (3) just up the road. Here are the details from the council website. 
Harrogate Civic Centre, just off Kings Road near the town centre, now includes three rapid chargers adjacent to three dedicated electric vehicle recharging bays. The chargers are ABB Terra 53 units which offer DC (CHAdeMO and CCS) charging at 50 kW and AC charging at 43kW. These chargers should therefore be able to be used by most electric vehicles. 
Our postcode is HG1 2AE and the chargers are located in the lower level car park. Exit Kings Road onto St Luke's Avenue and you will see the Civic Centre in front of you. The charging point bays are on your right as you enter the site. We also have a café that is open during office hours so you can have a coffee whilst you charge up. 
After customer feedback the rapid chargers now charge on a per kWh basis at 35p/kWh with a 50p connection fee. The maximum stay time has also been increased to 60 minutes. Payment can be made with a contactless credit or debit card or with a GeniePoint RFID card. 
How do I find and get into the apartment? 
All our apartments are located at 18 Spa Buildings Kings Road, Harrogate, HG1 1BT. We send the person who booked the stay, an arrival instructions email a few days prior to arrival, which provides you with all the details you need on how to find us, where to park and how to access your apartment. The email will include an entry code into the building and another code to open the lock box in the entrance area that holds your apartment key. 
It is very important that guests print and bring with them the arrival instructions email as we are not always on site. Without this you will not be able to enter your apartment, as you will not have the access codes! The email will be entitled "URGENT REPLY REQUIRED: Your important check in and arrival instructions..." 
Can we cater fully for ourselves in the apartments? 
Yes. The apartments all have a fully equipped kitchen including washer/dryer, fridge/freezer, dishwasher, hob, oven, microwave, kettle, toaster, crockery, pans, glassware, utensils and cutlery. We provide a starter supply of toilet rolls, kitchen paper towel, washing up liquid, dishwasher tablets, salt, pepper, tea bags, coffee, sugar and some milk sachets for our guests use. Once used it is the responsibility of the guest to top these up.  
Is there Wifi in the apartment? 
All the apartments offer FREE Wi-Fi under the Network: Harrogate Lifestyle Wifi
Password: (provided in arrival instructions email). See our usage policy. 
Whilst online, check out the amazing deals available to you in the town restaurants and shops etc during your stay, courtesy of our Harrogate Lifestyle Partners. and don't for get to book your next stay with us while you're here. 
Do you have a luggage store on site? 
Due to the nature of a self check-in serviced apartment, regrettably we are unable to offer storage of luggage prior to check-in/after check-out. We apologize for any inconvenience this may cause.  
However we have heard about a service called BagBnb which could be useful to you. We are in no way associated with Bagbnb therefore cannot accept any liability for any +/- experiences with them. Using their service would be at your own risk but we hope this info helps point you in the right direction. 
Where is the closest supermarket and other shops in Harrogate? 
The simple answer is just around the corner from our doorstep! We are so central to the heart of Harrogate which as a town offers you some of the best shopping experiences available to you in the UK. The closest convenience store is Tesco Express, located on Cambridge Road, Harrogate HG1 1AA which is approx 4 minute walk away. 
There are so many independent shops to discover, as well as high street names you know and love, that you really are spoiled for choice. 
One of the most famous areas to shop in Harrogate is in the quaint cobbled streets around Montpelier Quarter just around the corner from our apartments in the Kings Quarter. 
Here you can enjoy new, modern and contemporary retailers; Farrah's famous toffee and food emporium, exclusive ladies' and men's fashions, hair and beauty salons, antiques, contemporary furniture, interior designers, kitchen and bedroom specialists can all be found nestling side by side in the quarter. 
Do you have air-conditioning? 
No sorry we don't have air-conditioning. Not that many Harrogate accommodation providers have air-conditioning. In fairness, we rarely require air conditioning in the UK as a whole, but like anywhere without aircon the building can get hot during the Summer months.  
We do provide a fan in every apartment and have found keeping blinds closed during the day whilst you're out enjoying the sunshine, will help keep the apartments cooler. 
Do you provide towels, linen and toiletries?  
Yes. Towels and linen are provided along with a set of luxury toiletries from H2K of Harrogate luxury skincare brand (shower gel, conditioning shampoo and soap). For stays over 7 nights we provide a weekly service clean refreshing linen and towels. We also offer a daily housekeeping service as an added extra you can add to your booking a minimum of 48 hours before arrival.  
Are Harrogate Lifestyle Apartments child friendly? 
Yes absolutely! In fact you can book any of our apartments and children under the age of 4 years old stay FREE of charge when using existing beds. We even have a hot tip on a company you can hire baby equipment from too rather than bring it all with you for your stay.  
Can you provide a cot bed / high chair? 
Yes. Take the hassle free option and leave your high chair and cot bed at home! 
We can have a high chair & cot bed set up in your apartment ready for you to use on arrival. We just ask that you bring your own linen for the cot bed - as everyone has different preferences on linens for their children. There are a limited number of cot beds and high chairs available, so please advise us if you would like us to add high chair hire / cot bed hire for £5.00 each to your booking no later than 24 hours before arrival. 
Where to park in Harrogate? 
Harrogate Lifestyle Apartments are conveniently situated with the Multi Storey Jubilee Car Park to the rear of our building, so public car parking is very close when staying with us. You can find more detailed information on nearby parking options on the PARKING page of our website, including where you can park for FREE! 
Are your apartments pet friendly? 
Sorry no we do not allow pets inside the apartments. Occasionally you may see a white and tan Cavachon dog called Rosie around reception who is the General Managers friendly dog.  
How much does it cost per night to stay in your apartments? 
Our prices vary depending on apartment type, length of stay and time of the year but we always aim to offer our best available rates when guests book directly with us online through our website, or by phone/email.  
How often is my apartment cleaned? 
We clean the apartments between every check-out and check-in (of course) and once ever 7 days for stays longer than a week. 
If you require additional cleaning, during your stay this can be arranged with notice so just contact us to discuss your needs. There will be a small charge for additional cleans. 
Are any of your apartments wheelchair accessible? 
Sorry no. None of our apartments are fully wheelchair accessible as despite having a lift in the building, there is no way to avoid the steps leading into the building. Also there are some apartments with steps inside or steps leading to the apartment door which are unavoidable.  
We advise you contact us to discuss your concerns before booking. 
Where are the closest cash points? 
Harrogate International Conference Centre next to the Royal Hall on the corner of Kings Road and Ripon Road, HG1 5LA  
9 Royal Parade, HG1 2SZ  
11 Cambridge Road, HG1 1AA 
What is the best way to get around Harrogate? 
Harrogate is a big town, but don't worry because our apartments are in the town centre. The best way to get around Harrogate when staying at Harrogate Lifestyle Apartments is to walk, so you can enjoy the best of Harrogate at your own pace. 
If you decide to go further afield, there are great bus and train links that can take you to more fantastic places around the area like Knaresborough, York and Leeds. If you think we are posh in Harrogate, just wait until you've seen the 36 bus with leather seats, wifi and laminate flooring! 
We'd also recommend booking a tour guide before your arrival to arrange a visit to some stunning cathedrals, castles and manor houses around the area. Maybe even a day out into the Yorkshire Dales or to the Coast. We can recommend a superb tour company for you called YorTours.  
How do we get help if we need it during the stay? 
During office hours, please call the office on 01423 568 820. 
Outside of office hours, we provide a mobile number for the guests to call which is in the arrival instructions email and inside the apartment Guest Information packs.  
This number can also be heard on the voicemail of our office phone but is only for use of guests currently staying with us and not to be called for general inquiries. Thank you. 
Is there a hairdryer in the room? 
Yes there is one hair dryer and heat mat in the wardrobe of every bedroom in each apartment.  
Is there an iron and ironing board in the apartment? 
Yes. There is also a washer/dryer. We can also provide you with some washing powder on request too if we are on site during your stay. There should also be a drying rack in every apartment. 
Where is the closest Post Office? 
0.3 miles away / approx 7 minute walk from Harrogate Lifestyle Apartments.  
Address: Harrogate Post Office, Victoria Shopping Centre, Harrogate HG1 1TU. 
How far away is Betty's Tea Rooms in Harrogate? 
0.2 miles away / approx 5 minute walk from Harrogate Lifestyle Apartments. 
Address: Betty's Cafe Tea Rooms, 1 Parliament St, Harrogate HG1 2QU. 
What restaurants do you recommend?  
There are so many to choose from in Harrogate you really are spoilt for choice but take a look at our Restaurants page for our favourite suggestions. 
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