Frequently asked questions about visiting Harrogate and staying at Harrogate Lifestyle Apartments... 
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WE HOPE YOU FIND THIS INFORMATION USEFUL 

What measures have you put in place to keep me safe from Coronavirus? 
We would like to reassure all our guests that your safety and the safety of our staff is our highest priority and we have put new systems in place to do all we can to protect you from the virus. Please visit the Covid-19 page of our website for more information and latest updates. Thank you. 
 
If I need to cancel my booking due to coronavirus or travel restrictions will I be refunded for my stay? 
If you wish to cancel your reservation, all bookings will be subject to the cancellation policy agreed to at the time the reservation was made.  
We are adhering to the Government Guidance regarding safety measures for our Guests and staff and have been certified as "We're Good To Go" by Visit Britain.  
Unless we are unable to operate and forced to close, we are open for business and need to adobt this approach firmly to all bookings or sadly Harrogate Lifestyle Apartments will not survive through this challenging time. 
Harrogate Lifestyle Apartments is a small independent business and whilst we are very sympathetic to those who do decide to cancel their stay, unfortunately we are unable to offer refunds for non-refundable bookings as per the cancellation policy agreed at the time of making the reservation. 
If you require invoices for insurance claim purposes, please contact us, as we will provide these on request as quickly as we can. 
If you are unsure of your booking cancellation policy, for direct bookings please check our confirmation email or for bookings via online agents (Booking.com / Expedia / Hotels.com etc) please contact them directly. 
On a more personal note we truly wish you all the very best and that you stay safe and well. We hope to welcome you to Harrogate in the future. 
 
Will there be any adjustment to the rates charged now that the VAT rate has reduced from 20 to only 5% ? 
The Government have introduced a temporary 5% reduction rate of VAT for certain supplies of hospitality, hotel and holiday accommodation, and admissions to certain attractions. 
This cut in the VAT rate from the standard rate of 20% will have effect from 15 July 2020 to 12 January 2021. The Government guidelines state that any payments before the 15th July will be at the 20% rate. 
The prices on our website include VAT. VAT becomes due when the payment is made. 
The reduction in VAT is going to help many businesses like ours survive a very difficult time and we ask our guests to be sympathetic to our need to retain this VAT reduction within the business. 
The average price per night for all stays with us has been reduced significantly since the relaxing of lockdown. 
We cannot state clearly enough, there will be many hospitality businesses that will not survive this winter. The government is just trying to ensure that we will still be open after winter by allowing us to keep some VAT. 
 
How do I find and get into the apartment? 
All our apartments are located at 18 Spa Buildings Kings Road, Harrogate, HG1 1BT. We send the person who booked the stay, an arrival instructions email a few days prior to arrival, which provides you with all the details you need on how to find us, where to park and how to access your apartment. The email will include an entry code into the building and another code to open the lock box in the entrance area that holds your apartment key. 
It is very important that guests print and bring with them the arrival instructions email as we are not always on site. Without this you will not be able to enter your apartment, as you will not have the access codes! The email will be entitled "URGENT REPLY REQUIRED: Your important check in and arrival instructions..." 
 
Can we cater fully for ourselves in the apartments? 
Yes. The apartments all have a fully equipped kitchen including washer/dryer, fridge/freezer, dishwasher, hob, oven, microwave, kettle, toaster, crockery, pans, glassware, utensils and cutlery.  
 
Is there Wifi in the apartment? 
All the apartments offer FREE Wi-Fi under the Network: Harrogate Lifestyle Wifi
Password: (provided in arrival instructions email). 
Whilst online, check out the amazing deals available to you in the town restaurants and shops etc during your stay, courtesy of our Harrogate Lifestyle Partners. and don't for get to book your next stay with us while you're here. 
 
Do you have a luggage store on site? 
Due to the nature of a self check-in serviced apartment, regrettably we are unable to offer storage of luggage prior to check-in/after check-out. We apologize for any inconvenience this may cause.  
However we have heard about a service called BagBnb which could be useful to you. We are in no way associated with Bagbnb therefore cannot accept any liability for any +/- experiences with them. Using their service would be at your own risk but we hope this info helps point you in the right direction. 
 
Where is the closest supermarket and other shops in Harrogate? 
The simple answer is just around the corner from our doorstep! We are so central to the heart of Harrogate which as a town offers you some of the best shopping experiences available to you in the UK. The closest convenience store is Tesco Express, located on Cambridge Road, Harrogate HG1 1AA which is approx 4 minute walk away. 
There are so many independent shops to discover, as well as high street names you know and love, that you really are spoiled for choice. 
One of the most famous areas to shop in Harrogate is in the quaint cobbled streets around Montpelier Quarter just around the corner from our apartments in the Kings Quarter. 
Here you can enjoy new, modern and contemporary retailers; Farrah's famous toffee and food emporium, exclusive ladies' and men's fashions, hair and beauty salons, antiques, contemporary furniture, interior designers, kitchen and bedroom specialists can all be found nestling side by side in the quarter. 
 
Do you have air-conditioning? 
No sorry we don't have air-conditioning. In fairness, we rarely require air conditioning in the UK as a whole, but like anywhere without aircon the building can get hot during the Summer months.  
We do provide a fan in every apartment and have found keeping blinds closed during the day whilst you're out enjoying the sunshine, will help keep the apartments cooler. 
 
Is breakfast included in my stay? 
We can provide breakfast packs for our guests which will be in the room on arrival if ordered prior to your stay. Click here to find out more. 
 
Do you provide towels, linen and toiletries?  
Yes. Towels and linen are provided along with a set of luxury toiletries from H2K of Harrogate luxury skincare brand (shower gel, conditioning shampoo and soap).  
 
Are Harrogate Lifestyle Apartments child friendly? 
Yes absolutely! In fact you can book any of our apartments and children under the age of 6 years old stay FREE of charge when using existing beds. We even have a hot tip on a company you can hire baby equipment from too rather than bring it all with you for your stay.  
 
Where to park in Harrogate? 
Harrogate Lifestyle Apartments are conveniently situated with the Multi Storey Jubilee Car Park to the rear of our building, so public car parking is very close when staying with us. You can find more detailed information on nearby parking options on the PARKING page of our website, including where you can park for FREE! 
 
Are your apartments pet friendly? 
Sorry no we do not allow pets in the apartments.  
 
How much does it cost per night to stay in your apartments? 
Our prices vary depending on apartment type, length of stay and time of the year but we always aim to offer our best available rates when guests book directly with us online through our website, or by phone/email.  
 
How often is my apartment cleaned? 
We clean the apartments between every check-out and check-in (of course) and once ever 7 days for stays longer than a week. 
If you require additional cleaning, during your stay this can be arranged with notice so just contact us to discuss your needs. There will be a small charge for additional cleans. 
 
Are any of your apartments wheelchair accessible? 
Sorry no. None of our apartments are fully wheelchair accessible as despite having a lift in the building, there is no way to avoid the steps leading into the building. Also there are some apartments with steps inside or steps leading to the apartment door which are unavoidable.  
We advise you contact us to discuss your concerns before booking. 
 
Where are the closest cash points? 
Harrogate International Conference Centre next to the Royal Hall on the corner of Kings Road and Ripon Road, HG1 5LA  
9 Royal Parade, HG1 2SZ  
11 Cambridge Road, HG1 1AA 
 
What is the best way to get around Harrogate? 
Harrogate is a big town, but don't worry because our apartments are in the town centre. The best way to get around Harrogate when staying at Harrogate Lifestyle Apartments is to walk, so you can enjoy the best of Harrogate at your own pace. 
If you decide to go further afield, there are great bus and train links that can take you to more fantastic places around the area like Knaresborough, York and Leeds. If you think we are posh in Harrogate, just wait until you've seen the 36 bus with leather seats, wifi and laminate flooring! 
We'd also recommend booking a tour guide before your arrival to arrange a visit to some stunning cathedrals, castles and manor houses around the area. Maybe even a day out into the Yorkshire Dales or to the Coast. We can recommend a superb tour company for you called YorTours.  
 
How do we get help if we need it during the stay? 
During office hours (Monday - Friday between 9am and 5pm) please call the office on 01423 568 820. 
Outside of office hours (Monday - Thursday between 5pm and 9am the following morning & Friday at 5pm - Monday at 9am) we provide a mobile number for the guests to call which is in the arrival instructions email and the apartment welcome packs.  
This number can also be heard on the voicemail of our office phone but is only for use of guests currently staying with us and not to be called for general inquiries. Thank you. 
 
Is there a hairdryer in the room? 
Yes there is one hair dryer and heat mat in the wardrobe of every bedroom in each apartment.  
 
Is there an iron and ironing board in the apartment? 
Yes. There is also a washer/dryer. We can also provide you with some washing powder on request too if we are on site during your stay. There should also be a drying rack in every apartment. 
 
 
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